Real Consumer Reviews and Ratings
Luminess Air Reviews and Ratings
Consumer Ratings - Page 2 of 3
ummm, save your $$
6/18/2008 - Brandlyn of VA, USA writes:
i break out from most makeups so i decided this was worth a try, i have also tried mineral makeups and i looked like a ghost lol (and im black!). everythng said about it is true, they will jack the price/shipping costs/etc and then tell you go screw yourself. so seriously you should go to an auction site and order it from there if you are still dead set on trying it. anyway, it didnt work. i looked like a mannequin. really ashy and dry and there was no contour to my face. my cousin works as a makeup artist and helped me, and it still looked like crap. please save your money. go to [] instead.
Why all the negativity
6/13/2008 - marcia of texas, usa writes:
To my advantage I did not read any reviews prior to the purchase of my Luminess Air System. I say to my advantage because if I had read them I would not have bought this product. I am in love with it. I did not get charged the full price like some customers were. When I got the product it conained everthing it said it woul and I watched the video and tryed the system. Nothing was damaged and it worked perfectly. I have to admit I thought the foundation would cost an arm and a leg (they would have to get you somehow) but they actually cost the same as any other store brand foundation would. Everyday I would find my self asking my husband how my make-up looked and if he could tell that I had any one and he would say no. Even my mom stated to me how natural I looked. I would recomment this product to anyone. Even with all the bad reviews there is nothing like trying it for yourself!!!!!
more scam!!!
6/12/2008 - Katherine of Washington, USA writes:
UPDATE: Just to update... I have wasted too much time and money for this company. It is very clear that they are designed internally to not be able to help you unless you are placing an order. Here is my timeline with fool proof from UPS and my phone bill. 5/25: Placed order and was told that with basic shipping, it will take three weeks BEFORE it ships, and I will not be charged until I receive and meaning I have three weeks to cancel. 5/27: Bank statement shows charged! 5/28: I call to cancel and was refused to do so because it had been shipped. (so much for the upgrade shipping option) 6/12: I finally receive the damn thing and tracked via UPS customer service (who Luminess should learn from) that it left their facility on 6/4. You see the clear discrepency in the dates? After I did all my homework, I called and asked about this. First excuse: "Well, ma'am, shipment actually means when the order is placed and label is processed" My answer "I'm sorry, I have never heard of a definition like that. Shipping means when something leaves origin to the the destination. You cannot call it "shipped" if you are still in possession of it" THeir counterargument: "Im sorry maam, well, UPS takes a few hours to get their information right as well" At this point, i realized I was really really wasting my time. And now, I am just going to waste more time and money to return the damn thing. Ive decided to not even open it just to save myself from more scams. I want to get it out of my sight asap. Here are some things you should beware of: 1) the actual product cost 200 plus dollars, so you will be billed for that once trial period is over 2) If you reject the order, they will charge 25% actual price for restocking. (about 60 plus dollars) 3) MUST MUST Return with a RA#!!! and this # is very very time sensitive. If you return but they receive after the expiration date, they will charge you. ALl in all, i just feel bad for the cust. service reps. They are just trained to follow these fradulant practices and must receive a million complaints a day. JUST DONT BUY!!
Scam Alert!!
6/11/2008 - Jen of Washington, usa writes:
I believe this product is a scam. After reading some of the negative feedback about the Luminess Air (unfortunately after I had already ordered it) I decided to check my bank records. Just like what has happened with other consumers, instead of being charged the $29.95 trial fee plus s/h I was charged $313.10!!!!! The full price plus express shipping. I called and they said it was my fault for selecting the box indicating I wanted to make one full payment. Wrong. I chose the one saying trial price of 29.95 plus s/h and then 4 payments there after. What I did not see was on another page they do have a box already selected for you indicating that you want to make one full payment. Make sure if you order that you de-select that box. Thats how they get you . They say it is your fault for not reading everything. Also when you select the extension for a RA#, prepare to wait all day on hold so that you get so frustrated you hang up. You absolutly have to stay on hold to get the RA# if you truely want to get your refund. I'm still waiting to get a RA# so we will see. I have filed a complaint with the BBB but as far a I know that will get us no where. I did tell them that I was going to give as much negative feedback (and truth) as possible. With their false advertising, full charges from your account, iron proof terms and conditions and strict return policy they must be making a killing. All because we wanted to look beautiful without that heavy make-up look. Buyer Be Ware!!!
mine came broke
6/10/2008 - rachek of mi, usa writes:
Paid for express shipping, got it on 4 weeks. Then it didnt work. the thing wont blow out the makeup. customer service is rarely open and when they are you can barely understand their accent. Another us company that send possible jobs out of the country. Took my MONEY as soon as I ordered it not waiting the 30 trial. Leave them a message and they will NOT return your calls. sucks sucks sucks. DONT DO IT PEOPLE NOT WORTH IT AT ALL1
stay away!!!!!!!!
6/6/2008 - katherine of washington, USA writes:
I cannot stress enough how important it is to stay away, no matter how tempting it is and how they make it seem that flawless skin is just a phone call away. It isn't. This is an illusion and good marketing strategy. You will be making a thousand phone calls because each customer service is so incompetent and will do nothing to help you!! And each one of them will say something different. And do not fall for the upgrade delivery service either. My customer service rep told me that as long as you put in a basic order, it will take three weeks to ship out and so i have that much time before I can cancel because they will not charge until you receive. BIG LIE!! they charge the minute you place the order. And when you call to complain they will tell you that it is because it has been shipped, which sheds light to the whole "upgrade delivery" scam. If i didn't upgrade, then why did it already ship the day I ordered! Horrible product too!! I will stick to Sheer Cover, much cheaper for the quality and the customer service is not bad either (which is rare for customer service these days).
Get A Can of Spray Paint
6/4/2008 - Laura Prince of Texas, USA writes:
I and my 25 year old daughter were very disappointed in the airbrush makeup. We kept adding more and more and more and never got the "flawless finish" you expect. To cover my freckles, I get much better with a bottle of makeup I buy from store at $8.00. When I tried to return the product I called the customer service number, and was put on hold for 78 minutes before I finally hung up. I tried to get the return code number six different times but was always put on hold for eternity, till I hung up. Burned up hours of cell phone minutes. I returned the product at $14.00 shipping charge and had it returned to me because, you guessed it, I did'nt have the return code! They will not speak to you if you tell them you are returning it but will if you call to order it. I've had to change my credit card and work with my bank filing fraud claims against this company because they deducted $90 out of my account before I even had the product for a week. They have since deducted again and my bank is trying to get through to them. I can't even get any response from them on this web site. These are Hollywood scam artist to the max!!! Do not fall for the false advertising as I and others have, or you'll live a nightmare.
contact me if need advise
6/3/2008 - mj of ca, fresno writes:
ok, i have to comment. before i decided to buy this product, i looked up review. even though 95% of the review were bad, i still went ahead and ordered the pro system with rush shipping. my girlfriend ordered it at the same time i did; her was basic and not rush shipping. we both got ours at the same time. CUSTOMER SERVICE SUCK BIG TIME!!! cons/ lie: don't last all day as they say, must have flawless skin to do well with this product, got acne or other facial problem you on your own this is not going to do shit to cover it or help. foundation is little 3-4 drops is all that is needed my ass, my take on this is if you don't wash your makeup the night before maybe. if you even start to sweat a little bit, say good bye; no say hello to touch up. pros: you don't have to touch your face. i still use my brush for blush. easy wash with just soap and h20. over all this product sucks. sorry for strong language, but got to speak my mind. hopefully someone will listen to these great advise review and take into consideration. don't be stupid like me, yeah i'm calling myself stupid. returning the product, 30 day trail. good luck getting your money back.
I think it's great
5/30/2008 - Tonya of NC, United States writes:
I am 36 and do not have a "perfect complexion." I actually have a bit of rosocea (splotchy redness) I ordered the product by phone, and although they did try to sell several "add-on's" I declined except for upgrading to the "pro-system" which I am very happy with. It was delivered on time. The machine works great and the makeup is the best coverage without looking "made-up" that I have ever tried. It also lasts all day. You can put on several coats if you prefer a heavier "made-up look, or for special occasions. Not to mention that my boyfriend loves the fact that it is not messy and doesn't leave make-up on my hands or around the bathroom.It's neat, clean, fast and excellent results. I'd highly recommend it to anyone.
Continued review
5/17/2008 - Ginger of Michigan, United states writes:
UPDATE: I just complained to the Better Business Bureau about this company. The customer service is absolutely terrible and this company is nothing but a scam. They do mistakes on your credit card, blame it on you suggesting you hit the submit button twice, and keep the "shipping and handling" stating that it's non-refundable. Note for anyone that gets charged twice and had two systems sent to you without your request- You will not get your full money back. Their shipping and handling is "non-refundable". If I hit the submit button twice, the transaction would have showed up back to back on my statement. They two transactions showed up exactly one month apart. They are scam artists! Buyers Beware!
Luminess Air
5/2/2008 - Gina Avalos of CA, USA writes:
I had trouble at the beginning but watched the demo dvd and figured out I was doing it all wrong. Once I actually used it as intended all I can say is I love this machine and how long the make-up lasts and covers my blemishes. I have to use very little and it lasts all day with no retouching. All the machine is expensive but the make-up refills are inexpensive and a little goes a long way. Definitely work it!!!
Not Impressed
4/22/2008 - Michelle of AR, United States writes:
I was not impressed with the makeup! If you have flawless skin this is great for you, but I have an uneven skin tone and slight acne scarring that it did not cover. The makeup was also too dewey, rubbed off quickly and did not camoflage slight eye and smile wrinkles. The biggest complaint I have would be the customer service. If you do attempt to call them plan on holding 15 min before you get through. I returned the product the first of april, 2 weeks after they received my return they charged my card $70 and 2 wks later refunded $29, the rest they claim was for express shipping which I did not request but was a bonus because I went a step above the basic package --- so beware --- they will get money from you, even if you return the product in 30 days!!!!!!!!!!!!!
Undecided
4/15/2008 - Ginger of Michigan, United States writes:
I recently bought Luminess Air after watching numerous amount of late night infomercials. I am unsure of what to think about this product. It almost seems as if I WANT to like it rather than I really do. The coverage is very light, almost as if you are not wearing any make up at all. Quite literally really. The color of the foundation seems to change colors over time and can be somewhat uneven. I may have gotten the wrong foundation color I admit, but that makes it even worse. Now you can REALLY see how the coverage is and how it sprays. The foundation does not last all day like it states. I am at work so unfortunately I cannot continue my long list but this is only a very small list of things that disappointed me. Customer service is horrible and charged me twice!!!!!
LUMINESS
4/11/2008 - BARBARA of NEW JERSEY, USA writes:
DID NOT LIKE THIS PRODUCT AND CALLED THEM ONE DAY AFTER TRYING. AND SENT IT RIGHT BACK.JUST AS THEY SAY WITH RETURN CODE ON IT. I KEEP CALLING AND FIRST OF ALL YOU HAVE TO WAIT ON THE PHONE FOR HALF HOUR THEN WHEN YOU DO GET SOMEONE THEY WILL NOT TELL YOU IF THEY RECIEVED IT BACK..VERY POOR CUSTOMER SERVICE I WOULD NOT TELL ANYONE TO ORDER IT
Actually better than I expected
4/10/2008 - Lisa of TX, USA writes:
Was not too sure about Luminess Air since I am a bit unsure to purchase off TV. But I was pleasantly surprised. It took me 2-3 tries to get the hang of airbrushing which probably was my concern if I could do it or not as I have never seen something like this before. I would recommend it to someone who has a few minutes to learn how to use it. I was not using it correctly at first and called the customer service people. Once you get the hang of it as I have achieved, it is rather wonderful. The bronzer is my favorite.
rip off, no cust serv tele #
4/9/2008 - Midge of TN, USA writes:
I only placed my order night before last. They have already taken the money out of my account. gee, what happened to the 30 trial offer?????? tried to call the same number I placed the order on, thinking I would be able to speak to a customer service rep........nope.....just got refcordng concerning placing an order. am trying to find their website still..any help out there???
Avoid!
3/30/2008 - Allison of CA, USA writes:
I really really wanted to love this product. I can't. I tried it for the full period of time and am packing it up for return. The pump isn't very good, the coverage...wait- there's coverage? Also, the return process is lengthy and annoying. Basically, the return paperwork reads as if they are looking for a reason to deny your return. Bummer.
Horrible Product!
3/27/2008 - Alyce of CA, USA writes:
This is a horrible product! It caused my face to breakout and the coverage was very streaky. I tired to cancel the club shipments and they will not refund my money...even though I sent the shipment back unopened!I would not recommend this to anyone!
This company is very unprofessional
3/20/2008 - Jackie of TX, USA writes:
THE PRODUCT BOX THAT WAS SENT TO ME was opened when it arrived to me. The products inside looked like they had been used. The order did not have everything in it. When I tried contacting the company to let them know this, I was on hold for more than 1 hour. Whhen someone came on the phone they were very rude and unprofessional, cursing me. Since Jan 2008, I have been trying to get a full refund from Gensis Brands. I need anyone out there thinking about ordering from this company to know how they behave. After calling several times and speaking to customer services representatives, and requesting to speak with a supervisor, I was cursed out, called names and was told I would never get my money back. I have sent a letter to the President and or Investors of the company. I don't know who they are, because the customer service people will not provide that information. My letter is addressed to the President/Investors. This company is irresponsible, and untrustworthy.
Dont Order the Free Trial
3/20/2008 - robert of georgia, usa writes:
I tried this product and was dissatisfied with the results and wanted to return it. When you call the company to return it plan to wait on hold up to 30 minutes if you have the time. I didnt have the time to waste and emailed them. The response was to call the same number as I was on hold with (isnt that interesting). I waited again, over 15 minutes and gave up. I am sure if I were calling sales it would have been picked up right away. I UPS the product to them and it was returned. I finally took the time to wait on hold, got a supervisor called Susan. She told me that the hold time is "hit or miss", she mocked that I didnt have time to hold for so long, told me I didnt read the paperwork, told me she was recording this conversation as I was a "problem" and blamed the computer for locking me out of any return even though I started the return well within the time limit, she took no responsibility for the companies hold time and inconvience to the customer, and really didnt care about my dissatisfaction. Her response told me she has done this many times with other people. I am sure I am not the only one who has had this problem and would caution anyone who is interested in trying this product to beware. If you want to buy my used one let me know I will sell it for 1 cent. QVC should know I will never buy anything from them ever again!
