Real Consumer Reviews and Ratings
EdenPURE Heater Reviews and Ratings
Consumer Ratings - Page 4 of 7
NOT WORTH A DIME
2/2/2008 - Yvonne of Quebec, Canada writes:
Purchased the Edenpure the 20th of December 2007 and already its not working anymore. Some moments it stays on for hours, when its warm, but when the temperature gets down to -16 Celcius it wont start. I dont sleep anymore because we have to get up at night because the house gets so cold. All in all we are sending it back. Its not worth a dime
NOT WORTH A DIME
2/2/2008 - Yvonne of Quebec, Canada writes:
Purchased the Edenpure the 20th of December 2007 and already its not working anymore. Some moments it stays on for hours, when its warm, but when the temperature gets down to -16 Celcius it wont start. I dont sleep anymore because we have to get up at night because the house gets so cold. All in all we are sending it back. Its not worth a dime
Eden Pure a Joke
1/31/2008 - Ray of Kansas, USA writes:
This is a bad product with a poor service plan. Heater will only work for appox. 6 to 8 weeks and then they stop. You must un-plug and re-plug each time you want them to cycle. I have spend over $100.00 in postage on returning these stoves and they still owe me a stove. Sorry for this bad review but it is the Truth. Ray in Kansas
Don't buy this heater!
1/31/2008 - Andrea of California, USA writes:
We bought the EdenPURE 500-XL heater for our baby's room after hearing how it can't catch on fire and won't get hot to the touch. The heater worked ok if we wanted the room at about 75 degrees or 60 degrees, but none of the 5 settings kept the room between those two temperatures. Then after only 2 months it stopped working completely. I called two weeks ago and I'm still waiting for the return label to arrive. This is a terrible product.
PureJunk
1/30/2008 - Bronwyn of Nebraska, USA writes:
Well, I certainly agree with what everyone else said. What a piece of junk!!! At least some of you had heat for 3 weeks. Mine never ran. If I turned the furnace thermostat down to 60 - guess what, the room was 60; if it was set at 55 - you guessed it, room was 55. The thing never turned on. I can certainly see why it is advertised to save on heating bills - you keep turning down the heat to see at what point the EdenPure will turn on. And try to call the company - good luck. They don't answer. Probably they're talking to all you other guys. Never thought about using the thing for a coffee table. What a novel idea!!!! Expensive, but novel.
Not Worth The money
1/28/2008 - omar of North Carolina, USA writes:
I read the instruction, I was happy when I First run the model 1000 in a 60 degree day. but my $40 space heater out perform this $400 by far in the cold days. this heater is noisy, cheep thermostat and now one year later the fan is making a noise. Paul Harvey's lied about this product. I should not believe his rest of the story next time I’m listening to the am channel.
Very Disappointed
1/28/2008 - John of Montana, USA writes:
In the fall of 2006 based on the endorsement from Paul Harvey, I purshased the EdenPure 500. I have a 30'X 50' fully insulated two car garage. Our winters here in Helena are ocassionally extremely cold, and I was looking for something to keep the garage tempreture above freezing. Nothing more. Last year I used it a total of eighty hours or less. We had a pretty miled winter. This year, our tempreture dropped to nearly 30 degrees below zero. In anticipation of the severe weather, I plugged in my EdenPure 500 on the same stand I used last year. It is approximately 36 inches tall, so the unit was well off the concrete floor. I set the dial below the "comfort zone" because I was not trying to heat the entire garage. I just wanted to maintain a tempreture above freezing. It came on, started to produce warm air, so I closed and locked the door. When I came out the next morning, the light was on, and that's all. The owner's manual states that you should get from 3,000 to 5,000 hours of use. I didn't get more than 100. I paid nearly $300 for the heater, and I certainly did not get my money's worth. I have boxed up the unit, paid the shipping, and sent it back. I will send a follow up to this and report the details of my experience with the customer service.
Got Burned Twice / Expect More To Come
1/26/2008 - Donnie of Kentucky, USA writes:
I have learned the hard way, (thanks to Eden Pure), to never let actors, popular name endorcements, and fancy camera work all trimmed out with well thought out twisted words fool me again. The 500xl thermostat was far from what was stated. There is no comfort level setting possible, unless it is at 66 degrees or at 74 degrees. None of the five settings would shut off in between these temps. I was told to unplugg for 15 minutes. This did help,(my electric bill only).The second unit I foolisly bought, before cold weather let me realize the problem with the first unit, lasted a whole 40 days before the pretty red switch light still worked very well, although the heat and fan died, I assume of natural causes. No autopsy was preformed except trying to get it shipped back to the funeral home from which I assume it was assembled at and where it came from. The following is not a complaint about thier service. It is meerly stating the facts which is expected of course to be equall to thier claims and product, thus there is no grip with me with customer service, it matches the product as it should. After 5 different 800 numbers, 2 strange acents, appr. 3 hours total phone time, and 3 weeks waiting on imaginary shipping labels that I was told by person number 6 never existed, anyway,after paying for shipping out of pocket as directed, I am currently awaiting to see my creit card credited for purchase price in full, (without charging the unadvertized 15% restocking fee ), and the promise of reimbersment of my shipping cost as I was told that it would be, verbal, by a unknown rep.(I,m sure I get that, ha).. If you can,t touch it, read about it on the box while holding it in your hand, and paying the sales clerk, eye ball to eye ball, while knowing your a short drive back to this known location and that you can speak to the same person you purchased it from. Better to be without. DON'T BUY IT !! I am currently awaiting the first unit to succome a slow death and begin much of the above to start all over again, in the meantime I would rate the product(s) one small tip of one corner of the five points of one star, but I can,t figure out how to do this, so will have to with one full star I guess. It does have a pretty cabinet, very nice to put your coffee cup on while watching 2 am infomercials because you can,t sleep due to past dealings with Eden Pure. Note: if you choose to use this product as previously suggested, NEVER place the unit near any availabe power source and you will eventually be satisfied with your Eden Pure purchase. It can then give you many years of happiness,(assuming they don't make coffee makers), and most importantly, save you hundreds of dollars just as was advertized, because you'll be reminded daily of a lesson well learned. Thank You.
Good until it quit working
1/26/2008 - John of Ohio, USA writes:
Our two edenpure heaters worked for one season of minimal use. Both have quit and our supplier (Bio-tech) says, "Too bad, your warranties are expired."
Just Junk
1/25/2008 - David of Rhode Island, USA writes:
I purchased the 1000 in November. In 4 weeks it quit. It was returned and now going on 6 weeks there is no word from the company.This could be the worst product and company that I have ever dealt with!! Paul Harvey should reconsider which products he recommends.
Don't Count On It
1/25/2008 - Curtis of Michigan, USA writes:
I bought a 500 watt model in November. It arrived in about 10 days. I have electric zone heat now, so I did not expect any savings, and I was right. My fuel bills showed no change. The product is a space heater and it did heat ok, and then three weeks later it quit. I have waited weeks for replacement. The company has tryed three times to sell me another heater, but they can't ship a replacement for the one I already own. On my last call I was told that 12 weeks from the complaint to the replacement arriving was about normal. There is no local service of these heaters, and 12 weeks of down time for 3 weeks of service is more of a joke than the inflated claims, and the high price of the unit. If you actually NEED the heater to work aviod this product, and this company.
Does not live up to the hype
1/23/2008 - David of Virginia, USA writes:
Bought the 1000-XL because of Paul Harvey's hype. Did everything I could do to actually get it to heat up a small room - no go. And the outside temp never got into the anthing lower than twenty degrees. Did not know about a restocking fee. Feel very ripped off. Have some cheap electric radiators that actually heat up the place and they cost about forty bucks. Would avoid the product.
Dangerous!
1/22/2008 - George of Colorado, USA writes:
I had the 1000 for one year first couple months were fine. Its in my son's room which is very small so of course it can heat it, anything can heat it. I got the 1000 because it was advertised as baby safe with the cat sleeping on it in the picture and such. anyway, it starting making all kinds of clattering noises after a while... pretty loud One morning my wife opened my sons door, its freezing in there and smells like burning rubber REALLY bad. my wife went crazy thinking our son might be dead in the crib! he was OK but its not safe in my opinion.
EdenPure
1/22/2008 - Wanda of Illinois, USA writes:
I purchased an EdenPure heater, and at first, I was overjoyed at the quality of the heat and the operation of the heater. However, after only three weeks, the heating element would not turn on. It was operated from a dedicated circuit and in a clean room. The filter was clean, and the on/off light was on. The heating unit simply would not turn on. I disconnected the heater for a day and plugged it back in, but it still would not turn on. I returned it for replacement. May I state that it was very hard for me to return the EdenPure because I had to physically transport it to the nearest FedEx center. I am a small woman and not very strong and a senior citizen, and it was at my expense, and in the dead of winter in Chicago. In the meantime, I ordered another EdenPure, believing that the failure was a fluke which would not happen again. However, the second EdenPure also operated very well for about three weeks when it, too, failed to turn the heating unit on. Words cannot convey my consternation at having a second unit fail after such a short period of time. Surely there must be a quality control unit to check such things as relays, or whatever turns the heating element on. I would hope that a quality check will be conducted in the future to assure that customers have a heater which would work a much longer period of time.
Didnt work as advertised
1/20/2008 - Greg of Oregon, USA writes:
The Edenpure XL1000 didn't heat my living room as advertised. It ran all the time and still we had to keep bundled up. At the price they charged for the unit, I ecpected a much better product.
What a complete waste of money
1/20/2008 - Scott of Ohio, USA writes:
In less than two weeks of use the EdenPURE 1000 just quit. No infared lamps, no fan, nothing but a cute little light on the front indicating the heater is "ON". They should rename the product from EdenPURE to It'sJustPURE BS! I can't believe I even have to give this overrated box of crap a star to complete this review.
Eden Pure 500 XL Heater
1/20/2008 - Douglas of Pennsylvania, USA writes:
The Eden Pure Heater worked as advertised however the Bulb which supplies the heat burnt out within 2 weeks and to try and get a new one while the product is still under warrenty can take up to two months. I'm one month in and still waiting. Forget staying warm this Winter.
Wonderful Heater
1/19/2008 - Rosemarie of Pennsylvania, USA writes:
I own both the model 1000 and 500 Eden Pure heaters and have no complaints. I use the larger model in my living room where I spend the majority of my time. The heat it provides is very comfortable -- not drying at all. I have been able to set my thermastat down to 55 degrees and still be cozy. I've saved a lot of money on fuel oil so far. My electric bill has gone up slightly but not nearly as much as I had feared. A wonderful product! (I use the 500 model to heat my bedroom as needed.) I did have some trouble with the first model 1000 I had purchased --it wouldn't stop running -- however, the company sent me a new unit to replace it and I haven't had any problems since. While I wouldn't use these heaters as a primary source of home heating, as a supplemental, cost saving feature they are hard to beat.
full refund, no fees
1/18/2008 - mike of Maryland, USA writes:
We purchased the heater 1st week of november but never received it until the last week of november. used it one week and the thermostat went whacky. the heater would run for a brief period then shut off completly. contacted edenpure and was told a label was on its way. 2 weeks later i contacted them again, wanting to know where the return label was. i was informed that i would be contacted by a customer service rep within 24 hrs. no one ever called. a week later i filed a complaint with the better business bureau, and my credit card company. i wrote an email to paul harvey, dma(direct marketers association) and suarez corp.(edenpure's parent company). shortly afterwards i received a letter from terry corzine, director of customer service at suarez, informing me that my PREPAID label was on its way and that my full purchase price had been refunded in full in advance. i checked with my credit card company and the full refund was there. what a poor and pathetic way to run a business. also, i won't be listening to paul harvey's "advice" again.
Eden Pure
1/16/2008 - Michael of New Hampshire, USA writes:
we purchased our first eden pure in 06, now we have three. our oil bills have dropped dramatically, need to replace heating elements on one. they run about sixty dollars. i heat an attic 1500 sq ft, but well insulated. we use them on our base and first floor also. i am happy with their performance.
