Real Consumer Reviews and Ratings
Direct Buy Reviews and Ratings
Consumer Ratings - Page 19 of 24
Bad Customer Service
10/15/2006 - Kathie of Massachusetts, USA writes:
I joined DirecBuy over a year ago. I used it several times and it worked great but when I moved to Alaska they have nothing setup so that I can use it here, completely worthless. I've moved my membership to the closest state possible and since then I've had a horrible time getting them to send me any membership info or returning calls and emails. I do NOT recommend this to anyone that does not live within a descent driving distance of an office.
Who can we turn for help?
10/10/2006 - Anonymous of California, USA writes:
We've recently joined. Paid over $5,800. We tried to view the online catalogue and ran into NUMEROUS sites similar to these postings (and no, we can't seem to access the online catalogue). In fact, we haven't made our first purchase yet. I'm really disturbed by all these comments (surely they all can't be misconstrued). With that said, I am willing to give it a try and see for myself. But if if what I've read is true, I'll consider taking legal actions against this particular franchise. []
Turn Off
10/8/2006 - Anne of Ohio, USA writes:
Hubby saw the infomercial for Direct Buy and said we'd be receiving info. When I received a call (I work days; hubby on swingshifts)hubby wasn't home. The nearest "showroom" is a two hour drive from our home, so I told the lady on the phone that I was just planning to stop in some time when I was visiting my family who lives within an hour on the other side of the showroom. Her response was "I'm sorry, but we aren't able to allow you to visit without your husband, so when can I schedule a time when you both can attend?" To which I responded, "Never". My hubby REALLY doesn't care how I decorate the house and gets bored even hearing me talk about it...let alone sitting through a sales pitch. The fact that we were required to be there together set off a whole bunch of alarm bells in my head.
Mis-led
10/7/2006 - Alfred of Colorado, USA writes:
I "was" interested in learning more about what Best Buy had to offer, but not any more! The reason was, after I signed up for the Visitor Pass, this is when they dropped the bomb of, "Please understand that to become a Direct Buy member requires your choice at the Open House that you attend." Why wasn't this clause mentioned BEFORE a decision was made to visit? If it has been, I would not have given any information about myself (though I was not completed). Guess I can now expect a phone call from these people.
Member
9/28/2006 - Anonymous of Michigan, USA writes:
Hi, I have read numerous postings and agree with almost everything however, as a member I thought I would give you my perspective. 1. Is the sales pitch a joke? Yes 2. Can you save? Absolutely! Keep in mind, in all cases I shopped around before buying anywhere. a. Entertainment Unit - Saved over $2,500.00 b. Sofa - Saved $300.00 c. Recliners - Ordered elsewhere for $100 less per chair. d. Carpet - no difference e. Kitchen table, chairs, barstools - Saved over $500.00 f. 61" HDTV - cheaper than big box stores $500.00 but purchased online for $100 cheaper. Some items that generally aren't a savings: Appliances, electronics (except high-end), Sporting Goods,Fabric/ Wallpaper/ Blinds Areas of savings: Wood furniture, Upholstered furniture, Leather furniture (sometimes), Watches, Lighting fixtures and Plumbing fixtures (faucets/sinks, etc.), Brass knobs and handles, Patio Furniture If you don't plan on making alot of purchases, it probably isn't worth it. If you don't plan on purchasing high end goods, it may not be worth it either.
Disappointed!!
9/23/2006 - Stephania of Ontario, Canada writes:
I got a call at my home from an agent soliciting for Direct Buy. We go through the protocol, after a few questions he realizes that I am currently renting but I say I plan to buy in the near future. So we schedule an appointment for the info session and I find out that one of the rules is that if you're not committing to a membership TODAY you will not be allowed to participate for 5 years! I confronted an agent about that and she had no response. Said that they'd never had to deal with that situation before. I just feel like I made my situation known and they should have informed me of that particular rule. I'll think twice if they ever call me again!
Smelled a Rat
9/23/2006 - Colleen of California, USA writes:
It sounded like a great idea as I had just moved into a fixer upper. Got the high pressure sales pitch (which I hate) and when they realized that I wasn't biting, they were rude and showed me the door. The cost was around 5K. They "warned" me that this was my last chance to join forever.
Direct Buy Stores are Sweating
9/21/2006 - Anonymous of Texas, USA writes:
Tell everyone you know to stay away from these people. Poor customer service. Horrible attitudes. Selected merchandise. It will only be a matter of time that they disappear, or start business under a different name. This place is not for the average consumer. You literally have to spend more than $12,000 to START saving. They say there are three models to buying: 1) Retail, 2) Membership Fees and Partial Savings, and lastly 3) the Direct Buy way - pay $4500 up front. Its not worth it. The above models ... are all equal because Direct Buy has hidden fees that equal store markups. The sales staff have temper tantrums. The "Directors" are polished quick sales people that prey on the weary. The average consumer gets screwed again...I did.
Beware
9/20/2006 - Anonymous of British Columbia, Canada writes:
If you joined, you are jumping into a trap. Service awful, never find the product you want. No response from staff. You name it.
Waste of time and money
9/14/2006 - Chuck of Tennessee, USA writes:
Ultra high pressure to buy. Compared prices on over $20k of home appliances and flooring and found less than $200 difference from major local retailer, NOT counting DB's famous add ons (8% shipping, tax, no refunds, 6 weeks delivery). Realized quickly that this is yet another take on the MLM SCAM. Don't bother, it's a waste of time.
still waiting
9/2/2006 - Ray of Arizona, USA writes:
Bought a membership to this so called club, biggest mistake I ever made. I ordered some light fixtures for a house we were building last Oct.05, The good news is the house is done the bad news is we never recieved the fixtures we ordered. DON'T give them your money.
BIG MISTAKE
9/2/2006 - CeeCee of New Jersey, USA writes:
Direct Buy was not truthful with us from the start. It was like a smoke and mirror demonstration. It sounds great and after you sign you will find out that you were mislead. Not only was my big ticket item after hidden fee's just as much as in the local furniture stores it's lost and they have no idea where it is or take responsibility for it. And their contractors who sell high end ticket items are just as bad. I am very dissapointed with the way the I was mislead. It is hard to make the right decision on half truth information. Buyer beware...if it looks like a duck and sounds like a duck.......
Nightmare to do business with
8/31/2006 - Bob of Arizona, USA writes:
We went to an openhouse in the fall of 05 and purchased a membership for $3900.00. We were in the process of remodeling a home and beleived that we could save a considerable amount of money by joining Direct Buy. We found the actual buying process difficult and time consuming. When it came to ordering the people were not very familiar with the catalogs. When the freight,handling,tax and misc. charges were added it did not reflect much of a discount over the retail community.Their customer service is awful ! Calls if returned at all were seldom. We do not recommend this company unless you plan on spending a lot of money. Anything less and you will never recover your cost of membership.
Direct buy now or never?
8/28/2006 - Robin of California, USA writes:
In northern CA, we learned after an hour sales pitch, the membership fee was close to 6,ooo bucks plus a monthly charge. How often are you told you must join today or you'll never be able to join again? Think about it.
Too Good To Be True
8/23/2006 - Phil of Pennsylvania, USA writes:
Please do not be suckered into this scam. Over $4,000.00 to join and an annual fee? They'll tell you save thousands as you hand over a check for $4k! If you do not believe me, check other posts. Please contact your state's Atty General's Office. Buyer Beware!!
Direct Buy Consumer Fraud
8/18/2006 - David of Arizona, USA writes:
Direct Buy of Scottsdale lies in order for you to become a member. I joined based on prices and information given at the presentation. When all was said and done the price of my designed kitchen with a 70% savings at Direct Buy was thousands of dollars more than buying the same quality cabinets elsewhere. I was told I would save money by purchasing products through them. It is just the opposite. In contacting the owner about this issue, he requested a comparison and then refused to meet with me when I told him I had one. This company denies access to my spouse and this company is FRAUDULANT!! If you want to see results, find people that have complaints at the same store in your area and get a petition sent to the Attorney General.
Lousy - Legal, binding, contract
8/18/2006 - Jennifer of Louisiana, USA writes:
I took my DirectBuy contract to my lawyer and he read through it with a fine-toothed comb. He said that they don't have to provide you with anything at all. They don't even have to sell you any products. You can pay for products and they are not liable to provide them to you. He said that no matter what, we still have to pay all of the $5,000.00 (or unless we pay it off early, $4,300). 17.75% interest rate. He said that even though they promise you things in the sales pitch, they don't have to provide you with those things, even though that might have been the whole reason you joined in the first place. BUYERS, BEWARE OF DIRECT BUY!!! Don't get suckered like we did!
DirectBuy Reported to the Better Business Bureau
8/17/2006 - Jennifer of Louisiana, USA writes:
Saw ad on the internet for DirectBuy where you can get discounts on bridal shower gifts to vinyl fences. They only have ONE type of fences, two to three times more expensive than [] (thousands of $'s). They don't return calls. When they DO, in three months, they make up excuses. They STILL don't know how to do our bridal registry (one of the selling points), even after three months of me calling them almost every week. They conveniently "forget" our whole conversation from before. Watched the sales pitch, and left after finding out how much. They said if we left, we could never come back. Well, we did return. We watched the presentation a second time, knew how much it cost before we decided to become members, and were suckered. "Can't cancel contract": FYI, DirectBuy: we will. You are reported to the Better Business Bureau for breaching contract. We will cancel and get full refund.
DONT BUY FROM DIRECTBUY
8/16/2006 - Hasan of Massachusetts, USA writes:
you are going to watse all your money. beacaue what they tell you is all a big fat lie. you can get better deals in the store without a shipping handling charges.please dont waste your money as i did.there is NO return policy. now you know how bad this company is :)
If you join, will lost $5,000.
8/14/2006 - Charles of Texas, USA writes:
Total waste of money. All the saving they promised are untrue. All the savings from the the discounted prices are made up in the shipping charges. Actually, you can get better prices off the Internet.
